Boost your IT management!

Helpdesk & ticketing

Users easily register helpdesk tickets, attach all information and track status from one place in SharePoint,
Outlook or mobile devices. Fully customizable registration forms and automatic routing
to adjust to your company’s needs. Reports and history allow optimization
of workload balance and resource allocation.

What do you get?

Complete helpdesk solution

  • Easily open helpdesk tickets using
    SharePoint, Outlook or mobile devices
  • Gather all relevant logs, screenshots, error descriptions
    and e-mail conversations in one place
  • Notify people on new tasks
    and ticket processing and status updates

Workload management

  • Freely adjust ticket registration form
  • Configure ticket routing and queuing
  • Easily integrate with third party systems
    (e.g. your vendor’s helpdesk to automate ticket opening or mirroring)
  • Personalize dashboards to help users
    and IT to track tickets

Accurate data

  • Wide range of reconfigurable reports and full access to tickets history
  • Dynamic prioritizing and queuing for optimized resource allocation
  • Work time tracking for every stage of ticket resolving

See the Helpdesk & Ticketing application in action:

WEBCON BPS Starter - helpdesk & ticketing
Play Video

Ready to start? Learnhow to begin using the WEBCON BPS 2019 starter applications:

WEBCON BPS Starter - introduction
Play Video
BPM software multiple devices

Download the applications

Get FREE applications we've prepared for you.

BPM software cloud architecture


Download fully functional version of WEBCON BPS for FREE.

Contact us for more details about our BPM solution

Contact us

Get in touch and let us know how we can assist. Plain and simple.

Companies using WEBCON BPS: